Refund policy

 

Refund & Return Policy

Last updated: September 10, 2026

Digital Products (eBooks) All sales of digital products, including eBooks, are final. Due to the nature of digital downloads, we do not offer refunds or exchanges once the file has been accessed or downloaded. If you experience a technical issue with your file (e.g., corrupted or unreadable file), please contact us within 7 days of purchase and we will provide a replacement file at no charge.

Physical Products — 30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@elevate360living.com. If your return is accepted, send your item to:

Elevate 360 Living Returns 8164 Lanternlight Road Tallahassee, FL 32312 United States

Customers are responsible for return shipping costs. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can make it right.

Exceptions / Non-Returnable Items We do not accept returns on digital products, sale items, or gift cards.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in original condition with tags and proof of purchase.

Refunds We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at support@elevate360living.com.